These terms and conditions govern your use of this website. By accessing and using the site, you agree to be bound by them. Please read them carefully. These terms form a legally binding agreement between you (the visitor or customer) and VORTICE Limited.
We value your privacy. Any personal data you provide through this site (such as contact forms or email interactions) will only be used for the purpose for which it was provided and will not be shared with third parties without your consent. For more details, refer to our [Privacy Policy].
All product details on this site are for general informational purposes only. While we make every effort to ensure the accuracy and availability of products shown, specifications and availability may change without notice. For specific product inquiries, please contact us directly.
Our Product Selector is intended to guide users in choosing suitable ventilation solutions. However, we do not accept responsibility for any damage or issues arising from product choices based solely on this tool. We recommend consulting a qualified professional or referring to relevant regulations, including Building Regulations Part F and current IEE Wiring Regulations, for installation guidance.
We will accept returns in line with the following policy:
You may return goods within 14 days of receipt for a full or partial refund.
Non-faulty items may be subject to a 25% handling charge.
Clearance or special offer items are non-refundable.
Items must be returned in pristine, resalable condition.
Items returned after 28 days may incur a restocking fee.
No returns after 60 days unless covered under warranty.
Unless specified otherwise, all products come with a 2-year guarantee.
To initiate a return, contact us at:
📧 returns@vortice.ltd.uk
📞 01283 492950
We will provide a return label and number for your item.
All content, images, and materials on this website are the intellectual property of VORTICE Limited unless otherwise stated. The VORTICE logo is a registered trademark in the UK and other countries. Use of our content without prior written permission is prohibited.
VORTICE Limited shall not be liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, or interruptions to transportation or utilities.
We are committed to maintaining a high level of service. If you have any complaints, please get in touch via:
📧 complaints@vortice.ltd.uk
